Privacy Policy

Last Updated: May 1, 2026

Marble Falls Podiatrist — Frank J. Henry, DPM (“Marble Falls Podiatrist,” “we,” “our,” “us,” or “the Practice”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information through marblefallspodiatrist.com (the “Website”) and through our office communications, including SMS/text messaging.

Your protected health information (PHI) is governed separately by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This Privacy Policy applies primarily to information collected through our Website and our non-clinical communications.

1. Information We Collect

We collect the following categories of information:

• Information you provide: Name, telephone number, email address, mailing address, reason for inquiry, insurance information, and any other details you choose to share through our contact forms, appointment requests, or direct communication.
• Health-related information: Symptoms, conditions, or medical history you choose to disclose when scheduling or preparing for an appointment. Protected Health Information is handled in accordance with HIPAA.
• Technical information: IP address, browser type, device information, referring website, pages visited, and time spent on the Website. This information is collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Send appointment reminders, confirmations, and follow-up communications
• Provide medical care and related services
• Process insurance claims and billing
• Improve our Website and services
• Comply with legal and regulatory obligations

3. SMS/Text Messaging Communications

Marble Falls Podiatrist uses two distinct telephone numbers for patient communication:

• Voice calls: Our main office line at (830) 265-6000
• SMS/text messages: Sent from a separate, dedicated SMS-enabled number associated with our practice. Outgoing text messages may not originate from our main office line.

If you provide your mobile telephone number and affirmatively opt in to text message communications — for example, by checking the SMS opt-in box on our contact form, by texting us to initiate a conversation, or by giving verbal or written consent at our office — you may receive recurring text messages from Marble Falls Podiatrist related to:

• Appointment confirmations, reminders, and rescheduling
• Practice announcements and operational updates
• Replies to your direct inquiries

Consent is not a condition of treatment, purchase, or any service. You may schedule and receive medical care from Marble Falls Podiatrist without opting in to SMS communications. Declining or revoking SMS consent will not affect the care you receive or your access to any service offered by our practice.

Message frequency: Varies based on your appointment schedule and direct interactions with our office. Typical patients receive 2–6 messages per month.

Message and data rates: Standard message and data rates from your wireless carrier may apply. Marble Falls Podiatrist does not charge for SMS communications.

Opting out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or call our office at (830) 265-6000.

No mobile data sharing: Marble Falls Podiatrist does not share, sell, rent, or release mobile telephone numbers or SMS opt-in data to third parties or affiliates for marketing purposes. Mobile information is used solely for the communication purposes described above. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes; this applies to all of the categories listed above and to any subset of those categories.

For complete terms governing SMS communications, see our SMS Terms & Conditions.

4. HIPAA & Protected Health Information

Information that constitutes Protected Health Information (PHI) under HIPAA — including details about your medical conditions, treatment, and clinical interactions with our providers — is governed by our separate Notice of Privacy Practices and applicable federal law. We will provide this notice at your first appointment, and a copy is available on request.

Standard SMS messages and email are not encrypted end-to-end and may not be appropriate channels for detailed PHI. By initiating these communication channels with our office, you acknowledge that standard SMS and email carry inherent privacy and security limitations. We will not include detailed clinical information in unencrypted messages.

5. Cookies & Website Analytics

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze traffic. We may use third-party analytics providers (such as Google Analytics) that collect information about your visits in aggregate form. You can control cookies through your browser settings; however, disabling cookies may limit some Website functionality.

6. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers: Trusted third parties who help us operate our practice (e.g., scheduling software, billing services, secure messaging platforms) under appropriate confidentiality and HIPAA business associate agreements.
• Insurance and payment processing: As necessary to process claims and payments.
• Legal requirements: When required by law, court order, or to protect our rights, your safety, or the safety of others.

Mobile telephone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You may:

• Request access to or correction of personal information we hold about you
• Opt out of SMS communications at any time by replying STOP to any message
• Unsubscribe from email communications using the unsubscribe link in any email
• Request that we delete personal information, subject to legal and recordkeeping obligations

To exercise any of these rights, contact our office at (830) 265-6000 or through our Contact page.

9. Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the Website. Pediatric patients receiving care at our practice are subject to our Notice of Privacy Practices and applicable parental consent requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our Website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: